TRACKING YOUR ORDER

Once your order has been dispatched we will promptly issue you with an email showing your tracking number and simple instructions on how to track your package.

MISSING ORDERS

In the unlikely event that your order has not arrived within the advised period, please email us at info@adorobridal.ie specifying your tracking and order number. Our team will be happy to help and will respond to you within 1 working day.

CANCELLATIONS

There is nothing we desire more than to delight our customers. However, we understand that you may not always be completely happy with the item(s) purchased through our online boutique. When this is the case, we strive to ensure a quick and easy cancellation and returns process. In accordance with EU regulations, you have the right to cancel your purchase within 14 days of receiving your order.

RETURNS

The purchaser is responsible for all return costs. Once the dress is received in its original condition (with no makeup, tan marks, alterations, or damage), Adoro Bridal will refund the purchase price. Please try on your sample dress in a clean, dry space and avoid wearing makeup or tan to ensure it remains eligible for return. There are no returns after 30 days. To advise you are returning your order please email info@adorobridal.ie so we know when to expect the return. All returns should be returned using a traceable service and reach us within the return period specified above. Please make a note of any tracking numbers or proof of postage in case they are required. All returns need to be sent to Adoro Bridal, Unit A4, Second Floor, Avoca Complex, Rathcoole, Co Dublin. REFUNDS Within 24 hours of receiving your return package an email confirmation will be issued to you. The full amount paid (excluding return delivery costs) will be refunded to you using the original method of payment. In case you wish to return an item(s) due to a mistake on our part we will cover the cost of both the return shipping and the original shipping. Once returns are received and the item(s) is in acceptable conditions as outline above, your refund will be issued within 3 – 7 working days.